{"id":125685,"date":"2022-12-06T17:42:03","date_gmt":"2022-12-06T09:42:03","guid":{"rendered":"https:\/\/www.tm-robot.com\/docs\/guidelines-for-reporting-issues\/"},"modified":"2025-04-09T14:30:42","modified_gmt":"2025-04-09T06:30:42","slug":"guidelines-for-reporting-issues","status":"publish","type":"docs","link":"https:\/\/www.tm-robot.com.cn\/de\/docs\/guidelines-for-reporting-issues\/","title":{"rendered":"Guidelines for Reporting Issues"},"content":{"rendered":"

Examples are valid for:
\nTMflow Software version: All
\nTM Robot Hardware version: All
\nOther specific requirements: None
\nNote that older or newer software versions may have different results.<\/p>\n

\n

When you encounter a downtime event or error that you cannot resolve on your own, please provide the following details along with log files. This will help Techman Robot fully understand the situation and address it faster.<\/p>\n

    \n
  1. Recording of liquid crystal display module (LCM). Record the LCM from the power-on. Then use the M\/A button to scroll through the pages on the LCM and record all the displayed information.<\/li>\n
  2. Error screen: If the LCM cannot be accessed for any reason, take photos or record videos of what it shows. (You might see a blue, green, black, or white screen.)<\/li>\n
  3. IO module indicator: Report the indicator\u2019s color and whether it is blinking.<\/li>\n
  4. Stick status: Report whether there is a continuous beep.<\/li>\n
  5. Project and setup: Report what the project is about, how is everything set up, what extra devices are being used, and provide any relevant videos and photos.<\/li>\n<\/ol>\n

    \"\"<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

    Examples are valid for: TMflow Software version: All TM Robot Hardware version: All Other specific requirements: None Note that older or newer software versions may have different results. When you encounter a downtime event or error that you cannot resolve on your own, please provide the following details along with log files. This will help […]<\/p>\n","protected":false},"author":4696,"featured_media":0,"parent":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"doc_category":[4310],"doc_tag":[],"acf":[],"yoast_head":"\nGuidelines for Reporting Issues | Techman Robot<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Guidelines for Reporting Issues | Techman Robot\" \/>\n<meta property=\"og:description\" content=\"Examples are valid for: TMflow Software version: All TM Robot Hardware version: All Other specific requirements: None Note that older or newer software versions may have different results. When you encounter a downtime event or error that you cannot resolve on your own, please provide the following details along with log files. 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